Ask About Policy

People always ask...

  • About Shipping Policy：

    1. Do you ship to New York
    2. How long is shipping to USA?
    3. If i place an order today, can i get it before ***？

  • About Payment Policy：

    1. What payment methods do you support？
    2. Do you support installment payments?

  • About Other Policy：

    1. What is your return policy?
    2. How can i contact you?
    3. Can i pay for free shipping?

Our Policy As Below

Shipping Time & Shipping Fee

Shipping Time & Shipping Fee
1) Processing time: 2-3 days
2) We provide FREE STANDARD SHIPPING on all orders.
3）Shipping Method：Standard Shipping
Costs：FREE
Shipping Time：6 - 22 days
4) Shipping Method: express Shipping for all countries
Costs：$22.90 - orders < $129.00
Free - orders ≥ $229.00
Shipping Time：3 - 5 days

We can shipping to these countries
1. USA
2. Canada
3. Brazil
4. Mexico
5. UK
6. France

Except for the above six countries, other countries cannot be transported.

The total delivery time = dispatch time (processing time) + shipping time

Payment Policy

1. We accept almost all payment method including VISA, MASTERCARD, PAYPAL etc. For sure paypal is better
2. We also accept 'Buy now, pay later with Klarna'
i. It’s Smoooth And Simple: Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun.
ii. Four Interest-free Payments: Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time.

Return Policy

If you are not satisfied with a product purchased from https://jekkatest.myshopify.com/, we will gladly accept a return within 30 days of receipt (excluding opened products).

Refund conditions:

1. First you need to contact customer service for a refund request within 30 days of receiving the product, once the 30 days have passed, we will no longer accept your refund request.

2. If it was our mistake that caused you to actually receive the wrong or damaged item（excluding minor dust or defects on the package）, we will provide a no-obligation refund. Please contact us and include a picture of your entire order, as well as the damaged/unqualified items and a brief description of the issue. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.

3. If the refund is made for the customer's own reasons, such as not liking it, not wanting it anymore, etc., we will need to charge a handling fee of 20% of the selling price for the returned product. Also, any original shipping costs or return shipping costs are non-refundable, unless it is an error on our part.

4. Once your return has been approved, you will receive an email with instructions on how and where to send your return. Please ship your item to the address provided in the email and provide us with a tracking number for your return and we will process your refund. Generally, you will receive your refund within 3-5 business days.

Special circumstances:

1. Since our products are sold worldwide, although it is a very small probability, your parcel may encounter customs clearance, in this case, please contact our customer service first to assist in solving the problem. However, if you refuse to pick up your package, we will not be able to guarantee a full refund.

2. If the parcel is sent to the wrong address because the customer filled in the wrong address himself, we will provide the information of the logistics provider to assist in modifying the address, but we will not make a refund.

We hope this helped you answer all your questions about returns and refunds.If you would like any further clarification, be sure to contact us via support@jekkatest.com at your earliest convenience.

Contact Info

  1. TEL: 111-222-3333 from 9:00 am to 5:00 pm PST (Monday to Friday).
  2. For consultation: please email support@jekkatest.com

Discount

Discount Information
1.We offer discounts to new users, if you are the first time to place an order in our store, you can enter code: New10% when you checkout, then you can enjoy 10% discount of the order amount
2.We offer discounts to students, You can send your student certificate to support@jekkatest.com. Our customer service team will send you an exclusive 15% discount coupon code
3.If your order is over $500, you can get 20% discount when you checkout, our system will automatically apply the optimal coupon that helps you maximize your savings

You can only enjoy one discount