1. A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, which you will be able to track from 'https://www.
jekkatest.com/us/sales/guest/form/'.
2. A tracking number will be sent to you by email once your item is shipped out. You can track your package by your tracking number.

The first thing to do is send us an email or give us a call (email is preferred) stating you need to change your shipping address. Here is the email address: support@jekkatest.com. Here is the phone service: TEL: 111-222-3333 from 9:00 am to 5:00 pm PST (Monday to Friday). Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.Please kindly note we are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.We appreciate your understanding.

Regrettably, we are unable to cancel any orders after they have been shipped. However, upon receiving the package, you may elect to either keep the items or contact us to initiate a return. If you wish to cancel an order that is still pending shipment, please promptly reach out to our customer service representatives via email at support@jekkatest.com. We able to cancel the order that haven't shipped.